Refund policy


Return & Refund Policy




Returns & Replacements (30 Days)



At Demo Snug, we offer returns or replacements within 30 days of delivery.


To be eligible for a return or replacement:


  • The item must be unused
  • In the same condition as received
  • In its original packaging



Items that do not meet these conditions may be denied.


Customers must contact us before sending any return. Unauthorized returns may not be accepted.





Non-Returnable Items



We do not accept returns or replacements for:


  • Items showing signs of use
  • Items damaged due to misuse or normal wear and tear
  • Items returned without prior authorization






Refunds



Once your return is received and inspected, we will notify you of the approval or rejection of your refund.


If approved:


  • Refunds will be issued to the original payment method
  • Shipping costs are non-refundable, unless the return is due to our error



Please allow processing time for your bank or card issuer to post the refund.





Exchanges / Replacements



If your item arrives defective or damaged, please contact us within 30 days of delivery.

We may request photo or video evidence before approving a replacement.





Lost, Stolen, or Delivered Packages



If a package is marked as delivered by the carrier, Demo Snug is not responsible for lost or stolen packages.


Proof of delivery, including carrier confirmation and delivery images (when available), will be used to resolve delivery-related claims.





Chargebacks



Customers are encouraged to contact Demo Snug directly to resolve any issues before initiating a chargeback.


Chargebacks filed for orders that were successfully delivered or that violate this policy may be disputed using tracking information, proof of delivery, and order confirmation details.





Contact Us



For return or refund requests, please contact us